Our priority is to ship your new bike as quickly and as safely as possible. That’s why we’ve developed our own heavy-duty custom bike boxes to ensure nothing can be damaged en route and why we use only the most reliable shipping partners in the business. We recommend you keep the box for future transport or in case you need to return the bike (Note: we do not accept returns after 14 days).
Once payment is received most orders are fulfilled within 1 - 3 business days at which point the package is transferred to our shipping partners and is available for tracking. Our insurance fully covers your package during shipment.
All bikes will be shipped directly from our warehouse in Port Coquitlam, BC, Canada. Delivery times will vary depending on where you are located. The following are typical delivery times:
EXPRESS: 2-3 Business days. Air shipment. Including Alaska and Hawaii
Ground: 2-7 Business days.
Please note that we do not currently ship to PO Boxes or APO/AFO addresses. If this affects you please contact us for a quote on shipping rates.
Cutoff ship times are 1 pm Pacific Standard Time for standard shipments (ground).
Option 1 - Delivery to Your Home
We will deliver your bike to your home via DHL EXPRESS or FedEx Express free of charge anywhere in the United States Canada (INCLUDING Alaska and Hawaii). Your bike will arrive fully assembled.
Option 2 - Delivery to a Local Bike Shop
If you would prefer to have a professional bike mechanic to inspect the bike upon arrival, we will be happy to make arrangements to have a Local Bike Shop near you do the work. We will have the bike delivered to the shop and assembled for you for a fee of $75. (Note: The assembly fee is non-refundable should you choose to return the bike).