Our priority is to ship your new bike as quickly and as safely as possible. That’s why we’ve developed our own heavy-duty custom bike boxes to ensure nothing can be damaged en route and why we use only the most reliable shipping partners in the business. We recommend you keep the box for future transport or in case you need to return the bike (Note: we do not accept returns after 14 days).
Once payment is received most orders are fulfilled within 1 - 3 business days at which point the package is transferred to our shipping partners and is available for tracking. Our insurance fully covers your package during shipment.
All bikes will be shipped directly from our warehouse in Port Coquitlam, BC, Canada. Delivery times will vary depending on where you are located. The following are typical delivery times:
Ground: 3-5 business days
Please note that we do not currently ship to Alaska and Hawaii, nor do we ship to PO Boxes or APO/AFO addresses. If this affects you please contact us for a quote on shipping rates.
Cutoff ship times are 1 pm Pacific Standard Time for standard shipments (ground).
Option 1 - Delivery to Your Home
We will deliver your bike to your home via UPS Ground free of charge anywhere in the continental USA or Canada (Alaska and Hawaii customers please contact us for delivery costs). You will be responsible for the final assembly of the bike as described in the previous section under Assembly.
Option 2 - Delivery to a Local Bike Shop
If you would prefer to have a professional bike mechanic assemble the bike we will be happy to make arrangements to have a Local Bike Shop near you do the work. We will have the bike delivered to the shop and assembled for you for a fee of $75. (Note: The assembly fee is non-refundable should you choose to return the bike).